For Existing Aetna Groups:
Group Administration: 1-855-246-8873 (be ready with account number)
Member Services/Claims: 1-888-802-3862
EMPLOYEE TERMINATIONS: Simply send an email. Typically an employee remains covered through the end of the month they were terminated in.
Send email to: enrollment@tbsmga.com and CC: Brandy@GreenFinancial.com
Subject: Employee Term Request, Group Name, Group Number
Body Example: Please terminate insurance coverage for employee, John Smith and his family effective 10/31/2019. His last date of employment was 10/15/18.
EMPLOYEE ADDITIONS: Employee to complete and sign: Enrollment Application Be sure to add group name and account number. Employee must sign form. Date of hire dictates effective date: Example: IF 60 day wait, then first of month following. In this case, if DOH = January 15th, Effective date = April 1st.
Email (same as above - see subject and body example), or
Fax: 425-777-4553 (safest), or
Mail: Aetna – 155 108th Ave NE #800, Bellevue, WA 98004
Aetna Online Admin: Online administration is available for additions, deletions, billing etc. To log in or set up, visit: Aetna eEnrollment
>>>Please advise Green Financial of employee changes so we can keep our records updated for renewal information: Brandy@GreenFinancial.com